This blog has notes from this video. When I find a great video I usually take notes and add them to the YT comments. But since comments were disabled, I’ve put them here. Hopefully it helps you.
Verbal jijutsu
Think about:
Audience
Understanding their level of understanding
Empathize
How much do they like you
Will they be concerned about time/$/effort..
Their position in the organization, their seniority
Psychological distance b/w you and them
Context of communication:
Time. Mornings are more collaborative.
Sequence. What was the last meeting for this group. How are they feeling when I go in.
Goal
Goal is not to do the PPT, but to leave listener with a certain sense.
What should the listener:
Know
Feel
Do
Defining a goal lets you evaluate success too.
Be creative about the communication challenge:
time-boxed brainstorming (design thinking)
mind maps
How do analogous situations do it. Eg:
- ER docs looked at F1 pit-crews
- Apple genius bar inspired by hotel concierges
6 WORD STORIES: Distill what you want to accomplish into a 6 word mantra
Structure
Proven to lead to more retention. Set expectations at the start.
What? (what am I talking about?)
So what? (why should you care?)
Now what? (what do we do next? when do we meet?)
Sometimes there are expected structures. Like investors looking for 7 viewpoints to be considered. Ask around and use them.
Feedback
Physical presence:
Pull shoulder blades back (puffs chest) to show confidence. Nervous people shrink or sit back. Confident people have a large presence
In 1:1 interactions leaning your head is better. But in 1:many delivery, looking straight ahead shows confidence. Above shoulder blades trick naturally causes that.
Standing > Sitting. Better non-verbal comm.
Swaying sucks. If sitting lock your chair, don’t swivel. If standing, don’t sway foot-to-foot. Consider keeping one leg on a box. That way you will not sway.
Virtual communication:
Be well-lit.
Fill half the screen, don’t be far. Face is important.
Overhead camera, not under like laptops
Watch your recording. Best teacher.
Speaking
Insert emotive words to cause natural voice modulation